Brisbane electronics wholesaler TechSource Distribution was drowning in logistics chaos at 200 orders/month. By moving to Spotyard's Melbourne 3PL warehouse and DDP import model, they scaled 10× in 6 months — with better accuracy, lower costs, and zero headcount added.
David Chen's electronics wholesale business was growing — but logistics was the bottleneck. Orders were being shipped direct from Shenzhen to customers, which meant wildly inconsistent packaging, tracking codes that didn't work, and an 8% damage rate that was eating into margins.
To scale beyond 200 orders/month, David needed Australian stock on hand, a proper 3PL setup, and a reliable import pipeline that didn't require him to chase down factories for shipping updates. He also needed someone to manage customs on every inbound container.
TechSource was shipping 200 orders/month direct from Shenzhen to customers, but fulfilment was chaotic — packages arriving damaged, tracking issues, and no consolidated inventory. Spotyard audited their supply chain and proposed a 3PL hub model using the Williamstown warehouse.
SKUs mapped and inbound delivery schedule agreed. First consolidated container received at Melbourne warehouse. Inventory barcoded and entered into Spotyard's system. Integration with client's WooCommerce store set up for automatic order routing.
First 350 orders processed from warehouse stock. Average pick-to-dispatch time: 4 hours. Damage rate dropped from 8% (direct-from-China) to under 0.5% with Spotyard's poly-bag and bubble-wrap packing standard.
TechSource onboarded Amazon AU alongside WooCommerce. Monthly orders climbed from 350 → 900 → 1,400. Spotyard scaled packing staff during peak without any adjustment needed from TechSource. All inbound containers from Shenzhen switched to DDP through Spotyard.
2,100 orders processed in Month 6. Cost-per-fulfilment 23% cheaper than their previous 3PL provider. Inventory accuracy at 99.7%. TechSource MD: "We basically handed over the whole logistics function and watched the business scale."
"As a wholesaler of consumer electronics, reliable logistics is everything. Spotyard's warehouse in Williamstown handles our fulfilment seamlessly with strong process control and proper inventory management. We've scaled from 200 to 2,000 orders monthly without a hitch."
David Chen
Managing Director, TechSource Distribution · Brisbane, QLD
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